Shipping Policy
On this page you can read how Qrest ships your order: shipping costs, delivery times and pallet delivery of heaters, and how the delivery of custom-made products such as hot tubs and saunas works.
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General
This shipping policy applies to all orders placed through Qrest's webshop (q-rest.nl), such as hot tub heaters, accessories and parts. For custom-made products such as hot tubs, saunas, jacuzzis and cold plunge tubs, the order is placed via a quote; delivery for these is arranged separately (see the “Custom-made products” section).
Shipping methods and costs
- Accessories and small parts are shipped as a parcel via PostNL.
- Hot tub heaters and heat pumps are delivered on a pallet by a pallet freight carrier.
The current shipping costs depend on the country of delivery and are always shown in the shopping cart and at checkout, before you place your order.
Pallet delivery of heaters
Heaters and heat pumps are delivered on a pallet by a pallet freight carrier. The following applies:
- Delivery to the curb or property boundary, at an address accessible for a truck.
- You will be notified in advance of the delivery day.
- Check the shipment for transport damage upon receipt before signing for it. If you notice any damage, have it noted by the carrier where possible and report it as soon as possible, preferably within 24 hours, via [email protected] with photos of the damage and the packaging.
Delivery times
- Netherlands and Belgium: 3–7 business days
- Germany and other countries: 7–30 business days
These delivery times are indicative. Should delivery be delayed, we will inform you as soon as possible and agree on a new delivery date together.
Ordering after viewing in the showroom
Products displayed in our showroom in Zutphen can be viewed on site and ordered directly. We will then deliver your hot tub, jacuzzi, outdoor sauna or ice bath to your home, or deliver the product to the showroom so you can collect it yourself. Below you will find the delivery times and delivery costs that apply to showroom models.
Delivery time after ordering in the showroom
- In-stock models (hot tub, jacuzzi, outdoor sauna, ice bath): 5–10 business days
- Custom-made hot tubs, saunas and jacuzzis: 4–8 weeks
- Heaters and accessories in stock: 3–7 business days
These delivery times start from the moment the order is placed in the showroom and apply to delivery within the Netherlands. For deliveries abroad, the transport time from the overview below will be added.
Delivery costs for in-stock models
| Country of delivery | Delivery costs |
|---|---|
| Netherlands | Free, regardless of order amount (except for the Wadden Islands) |
| Belgium, Germany, Austria, France, Luxembourg and Liechtenstein | Depending on the distance and the chosen product. We confirm the exact amount in advance in the quote, before you finalise your order. |
Delivery costs for showroom products
| Country of delivery | Parcel shipping | Pallet delivery (heaters and heat pumps) |
|---|---|---|
| Netherlands | Free from €100. Below €100, a rate of €7.35 applies. | Free |
| All other countries we deliver to | Free from €100. Below €100, a fee starting from €7.35 applies. | Fixed pallet rate per country, starting from €99. You’ll see the exact amount in your shopping cart. |
How delivery works
After placing your order, we will contact you to schedule a delivery date together. Delivery takes place up to the property line or at a location on the premises agreed with you in advance. If the location is difficult to access, for example due to a narrow passage or a delivery via the back entrance, we will discuss this beforehand so we can arrange the right transport. Pickup is possible by appointment at Luchtenhorst 10, Zutphen.
Pickup at the showroom
You can also collect your order for free by appointment at our showroom in Zutphen. After your order, we will contact you to schedule the location and a pickup time.
Custom products: hot tubs, saunas, jacuzzis and ice baths
These products are not sold through the webshop, but based on a quote. The following applies to these products:
- Delivery within the Netherlands is included (with the exception of the Wadden Islands).
- For delivery outside the Netherlands, shipping costs will be included in the quote, depending on the destination.
- Delivery takes place by appointment. We will contact you to schedule a delivery date.
- Please make sure the delivery location is easily accessible; we’re happy to discuss any special circumstances (narrow passage, back entrance, crane needed) in advance.
Shipping area
We ship to: the Netherlands, Belgium, Germany, Austria, France, Luxembourg and Liechtenstein. Delivery to other countries is possible upon request; please contact us for this.
Questions
Do you have questions about the shipping of your order? Contact us via [email protected] or through the contact form on our website.
Any questions? We're happy to help
Email or call us, and we'll figure it out together.