Here you'll find answers to frequently asked questions
General information
On this page you'll find answers to the most frequently asked questions. Feel free to contact us if you can't find the answer to your question.
Frequently Asked Questions
On this page you'll find answers to the most frequently asked questions. Feel free to send us a message if you can't find the answer to your question.
The delivery time for a custom-made hot tub is currently 2 to 6 weeks. Our outdoor saunas are delivered within 4 to 8 weeks.
Within the Netherlands (excluding the Wadden Islands), our hot tubs and saunas are delivered free of charge. Additional shipping costs apply for delivery to Germany and Belgium. Feel free to send us a message for more information about delivery to Germany or Belgium.
This service includes:
- Placing the hot tub in the desired location
- Removing all packaging materials
- Assembling the heater and its components
- Connecting the filter and filter box
- Connecting the heat pump (if present)
A crane is not always necessary for placing a hot tub. The minimum required passage width is 1.05 metres. A crane is always required for the delivery of an outdoor sauna and jacuzzi.
Read here our blog about using the hot tub in winter.
The warm-up time of a hot tub/jacuzzi depends on several factors, such as the outdoor temperature, the starting temperature of the water, the insulation and the heating method. A wood-fired hot tub/jacuzzi has an average warm-up time of 2 to 3.5 hours. For an electrically heated jacuzzi/hot tub, this depends on the power of the heating element:
– 3 kW: approximately 10 to 16 hours (depending on the volume)
– 6 kW: approximately 5 to 6 hours
– heat pump: approximately 4 to 6 hours
The great advantage of an electrically heated hot tub is that you can easily keep the water at temperature, so your spa is always ready for immediate use.
To maintain water quality, we recommend using AquaFinesse in combination with a filter system. This keeps the water clean and clear without needing daily attention. Replace the water approximately every 2-3 months and be sure to thoroughly clean the jacuzzi before adding fresh water.
Manuals
Below you'll find the manuals for the filter system, hot tub assembly, our usage and safety guidelines and more. Feel free to send us a message if you have any questions.
Watch our videos
for more tips
More practical information about our hot tubs and saunas.
Make your wellness dream come true
Visit Our Showroom in Zutphen
Here you can view the various models, colors and materials. Our team is ready to advise you and help you make the perfect choice for your relaxation. Plan your visit today and discover the possibilities for your very own wellness oasis!